Thursday, August 5, 2010

Quants versus Newtonian Managers

I’ve yet to read the book. As a designer a lot of the descriptions on Design Thinking seem to be obvious in what I do. I’m sure there is more it. In the meantime, The New York Times has a short analysis on how Designs Thinking and Six Sigma (I’m not necessarily a fan) can co-exist successfully.

Chuck Jones at Whirlpool tells the NYTimes:

“Design thinkers, he says, are like quantum physicists, able to consider a world in which anything — like traveling at the speed of light — is theoretically possible. But the majority of people, include Six Sigma advocates in most corporations, think more like Newtonian physicists — focused on measurements along three well-defined dimensions.

Analysis of case studies are great, but as SELCO Solar’s Harish Hande says, go out and create your case study. So whether it’s reengineering, agile management, Six Sigma, or Design Thinking, let’s be on the lookout for groups that leave the best model out there—the one that delivers an impact to the customer (or the patient).

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